Privacy policy

Last updated: June 16, 2026

Moon Moment operates this website and online store, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, communicate with us, or otherwise interact with our store. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.  If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this website, and revise the "Last updated" date accordingly. Where required by applicable law, we will take additional steps to notify you of changes.

PERSONAL INFORMATION WE COLLECT OR PROCESS 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment details, transaction information, payment confirmations, and other information required to process purchases. Payment information is processed securely by our third-party payment providers.
  • Account information, including login credentials, preferences, and account settings where customers choose to create an account.
  • Transaction information, including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when contacting us or when sending customer support inquiries.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services and how and when you access or navigate the Services.

Some features of the Services may require you to provide us with certain personal information. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, or otherwise provide information to us.
  • Automatically through the Services, including from your device when you visit or use our website, and through cookies and similar technologies.
  • From our service providers, including when they assist us in operating the website, processing payments, fulfilling orders, or providing other services on our behalf.
  • From third-party platforms and partners, such as payment processors and analytics providers, where applicable.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide you the Services, including to process payments, fulfill orders, arrange shipping, manage your account, process returns and exchanges, send notifications related to your orders or account, remember your preferences, and personalize your shopping experience. This may also include using your information to improve and optimize Services.
  • Marketing and advertising. We may use your personal information to send you marketing, advertising, and promotional communications by email, and to show you personalized advertisements based on your activity, such as items you have viewed or added to your cart, where permitted by applicable law.
  • Security and fraud prevention. We use your personal information to detect, investigate, and prevent fraudulent, illegal, or harmful activity, to secure our Services, and to protect our business and customers. You are responsible for keeping your account credentials secure, and we recommend that you do not share your login details with others.
  • Communicating with you. We use your personal information to respond to your inquiries, provide customer support, send service-related updates such as order confirmations and shipping updates, and maintain our relationship with you.
  • Legal reasons. We may use your personal information to comply with applicable laws, respond to lawful requests from authorities, enforce our terms and policies, and protect our legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may include:

  • With vendors and service providers who perform services on our behalf, such as website hosting, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • With business and marketing partners, including Shopify and other service providers, to operate our store, provide services, and support our marketing activities. These third parties process personal information in accordance with their own privacy policies.
  • When you direct us to share information with third parties or otherwise consent to such disclosure, including where necessary to fulfill your orders and deliver products to you.
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets, or if required to comply with applicable laws, lawful requests from authorities, or to protect our rights, business, customers, or Services.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our Services to you. As part of providing these Services, Shopify may collect and process personal information in accordance with its own privacy practices. Information submitted through our store may be processed and stored by Shopify and its service providers, including in countries outside of your country of residence.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link. 

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.  

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require proof that you have authorized them to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

INTERNATIONAL TRANSFER

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@moonmoment.shop.